Online Dating at Sober and Single
The following Frequently Asked Questions (FAQ)... Before you send in questions, take a moment to read the FAQ's below to see if your answer may be posted already!
(Q1.) How can you find out what your login id and password is if you forget them?
(A.) If you forget your access information, click on "Forgot Password" and enter your e-mail address and this information will be sent to you automatically by e-mail notification.
(Q2.) As a free member how do I respond to a particular add?
(A.) As a free member, you can reply to a profile with a nicebreaker only, you cannot reply to profiles with a full message until you subscribe as a paying Member. You must click on the Upgrade link for more information and instructions on how to pay for membership..
(Q3.) The profile I have submitted is not receiving any messages at the present time...can you help?
(A.) I recommend modifying your ad and be more specific about who you are and what you want. Remember the more detail you give the more someone will know if they are a match with you. Also, by adding your picture you are more likely to get a better response to your profile.
Also, please understand....we have no control over who responds to who, that is left up to the people who have become subscription members and their individual choices they make when they respond to profiles. A final recommendation is to become more proactive if you really want to meet your special someone and upgrade to become a Premium member.
(Q4.) Does the member who has responded to my profile see my real e-mail address that I used when I submitted my profile?
(A.) Your e-mail address is hidden and use your e-mail address only to notify you automatically that someone has responded to your profile, send a newsletter to you or for any administrative questions we might have for you. All information that is submitted to us is held in the strictest confidence, including your e-mail address. When you pick up your replies from your profile, it is left up to you if you want that person to reply directly to your real e-mail address or use the internal message center to reply back to them.
(Q5.) Hi, is there anyway of looking through all the profiles in the system? I have entered the info that describes what I am looking for and it keeps saying, no matches, and I've tried a lot of different things. Help please!!!!! I'm desperate to meet friends.
(A.) The more criteria you enter to do a search by, the more restrictive you are. Try entering less in the search fields and see what results you get! For example, enter only the gender and your state and see how many matches result. Then perhaps add another preference during your search to narrow that list a bit more . . . good luck!
(Q6.) I am a member and have responded to about 6 ads looking for a man and wonder where they go. Do they go through you first to see if they are acceptable then on to that person?
(A.) The responses you send are automatically sent out to their own private personal message box on the website. The recipient you have responded to picks up their message after they have been notified via e-mail by us that they have a message from you waiting ... we do not go through any responses ...that would be a invasion of someone’s privacy...
(Q7.) How does someone respond to my profile after it’s been placed online?
(A.) Our automated message system will notify you by e-mail to your real e-mail address you submitted when you placed your profile. That is why it is extremely important that you enter your full and correct email address on your profile. You will then log-in using your access information and be notified after you log in that you have mail waiting and will be presented with a button to take you directly to the Message Manager. There you may read your new or other messages at your leisure . . . Only a paid Member who has a subscription plan may respond to any profile of his/her choosing listed on this website.
(Q8.) How do you know if a person who has a profile online is a member or not?
(A.) Not everyone that has a profile on the website is a paying Member... some people are classified as Free Members with a profile online and they cannot respond to any of the profiles... Premium Members can respond to any or all of the profiles as well as having their own profile online and the word Premium underneath the photo to indicate they are a paid member.
(Q9.) How can I instant message someone?
(A.) Only premium members can instant message someone who is online.
(Q10.) Is there an average time to expect a response from a member if these e-mails are filtered through you first?
(A.) We do not filter any mail. If a message is sent to you, the message is stored in your PRIVATE mailbox located here on the website and it is presented to the recipient at the time of their next login . . . A person is notified via Email when a Member has sent a message that they have messages(s) waiting at the website . . . Please also understand that there is no "Average Time" as we have no way of knowing when a person will return to pick-up and read their message(s) . . .
(Q11.) Do I see the e-mail address of the member who responded to my ad/profile?
(A.) No… You will NEVER see an email address at this website belonging to a profile unless that person has sent you a message containing their email or other contact info in their response to you at your message mailbox.
(Q12.) How do i cancel my membership?
(A.) If you are an active Premium subscriber and for some reason you wish to cancel your subscription and discontinue participation, please read on. Technically, you cannot cancel your subscription as you have paid a one time charge for the length of the term. However, you can flag your profile offline by clicking on "Hide Profile". This will take your profile offline and remove your profile from view and no one will see it again during any searches. You can unhide it by clicking on "Activate Profile" to activate it again should you choose. If you would like your profile completely removed, use the "Contact Us" link and request profile removal. This action will permanently remove your personal profile from the database and cannot be reinstated.
(Q13.) How can I delete my ad?
(A.) We recommend that you not delete your profile in frustration because you are basically GUARANTEEING no one will respond to you! Since the placement of the profile is FREE . . . why would anyone choose to remove their profile instead of just leaving it in place in the remote chance (in their minds) that someone will choose to respond to them? However, you can request your profile be removed by using the "Contact Us" form and asking to have your profile deleted. This action will permanently remove your personal profile from the database and cannot be reinstated.
(Q.14) I got an email from someone whose profile is offline. what does that mean? why can't i view their profile?
(A.) Why are profiles offline?
* The profile may be awaiting approval due to a recent profile update.
* The email address proved invalid and the profile was flagged offline/deleted.
(Q15.) For some reason i cannot add a photo is it because i am only a guest, and not a paying member?
(A.) After logging into your profile, click the My Photos button and follow the instructions. All members, Basic and Premium, get their photo(s) added with their profile for free.
(Q16.) How do I modify my profile?
(A.) After logging into your profile, click the 'Edit Profile' button and you will be able to then change the information you want in your profile!
(Q17.) Hi ! ...how do i chat in your chat room?
(A.) Only subscribing members have access to the Chat Room! If you are a subscription member, after logging into your account click the 'Chat' button and you will be in the chat room.
(Q18.) How do I retrieve my mail?
(A.) Our automated message system will notify you by e-mail to your real e-mail address you submitted when you entered your profile. You will then log-in at the website using your access information and be notified after you log in that you have mail waiting.
(Q19) How do I delete my profile?
(A.) You can request your profile be removed by using the "Contact Us" form and asking to have your profile deleted. This action will permanently remove your personal profile from the database and cannot be reinstated.
(Q20) How much does this cost?
(A.) We have several different plans. The first is a 30 day plan for one charge of $14.97. The second is a 90 day plan for one charge of $29.97 and the best plan of a lifetime membership for one charge of $49.97. All of these plans are one time charges and do not auto renew. Please click on "Upgrade" to view all the advantages of going premium.
(Q21) May I pay with a money order instead of a credit card. And If I can what is your address.
(A.) Yes you can pay by mail using a money order by sending your payment to the address listed on the subscription page.
(Q22) I am having trouble getting to the place where you put your user id and password, where is that located and what do i click to get there?
(A.) From the Home Page, click on 'Sign In' and you will be directed to the login boxes.
(Q23) I read your theory on how to respond to a profile but could not locate the mechanism to activate a response. Am I misreading the procedure, the "Respond" button? Please help
(A.) The reason you cannot respond to a profile is because you must become a paid subscription Member in order to have this capability to reply to the profiles that interest you.
(Q24) If I am a free member and it so happens a Premium member responds and wants contact, how does that work? Can I send e-mail that they receive?
(A.) You will receive an e-mail automatically from our automated e-mail system advising you have a message waiting for you at the website and then you may pick up that message after logging in. You may then reply to the sender but as a free member you will be limited to the number of responses you can send.
(Q25) If I am logging in as a free member, Do I still need to pay the enrollment fee?
(A.) As a free member you do not need to pay any fees, but you do not have the ability to reply to any of the ads online. We recommend upgrading to premium so you can reply to any or all of the ads that interest you so you can meet your special someone quicker instead of waiting for a Member to reply to your ad you have online.
(Q26) Do I have to accept the Terms and Conditions before I continue?
(A.) Yes, you have to accept the Terms and Conditions before you continue to make your profile at the website. This will help to know whether you want to proceed further or not.
(Q27) Who are Blocked Users?
(A.) Blocked users are those, who have contacted you once or more than once, but you don’t want to proceed with them. In detail, if any user irritates you with his/her messages, you have the right to block him/her.
(Q28) I can't get the Instant Messenger to work. What do I do?
(A.) You must be a Premium member to use the instant messenger. If you are a Premium member, and the person you want to message is online, click on the "Online Now" link and a message window will open.